About Aquonyx
The Aquonyx Technical Team
The Technical Team is the product, assembly and dealer-support side of Aquonyx: the people who build and test the systems, write the documentation dealers install from, and answer dealers' technical questions. The Resource Center is written by that team and published under its name.
We write for independent water-treatment dealers, plumbers and HVAC contractors working on city water. Not for homeowners, and not about wells.
Why a Team Byline
Articles are made by a process, not a personality
A team name on the byline is a statement about how the article was produced.
An Aquonyx article draws on product documentation, Clack documentation, public utility reports and the questions that come in from dealers. More than one person touches it before it goes live: whoever drafts it, whoever checks the numbers, and whoever signs off on the wording. The byline names the team because the team is accountable for it.
If a future article is written and signed by a named technician, that person's byline and role will appear on the article itself and link to their own page.
How an Article Is Made
Five steps every Resource Center article goes through
The same sequence, whether the piece is a 600-word answer or a full service guide.
Start from a dealer's question
Every article begins as a question dealers and trade contractors actually ask: how to size a softener from a utility report, what a Clack WS1 error code means, what one pallet gets a first-time dealer. If a topic is outside city-water treatment for the trade, we don't write it.
Name the sources
Figures come from named sources: the utility's water quality report and its year, EPA and USGS publications, Clack Corporation documentation, and Aquonyx product documentation. Sources are listed in plain text at the end of the article. We don't link to competitors.
Add what only the maker can say
We build the systems, so the articles can say how they are specified, sized and serviced from the documentation dealers install from — not a rewrite of what other sites publish. If an article would add nothing a dealer can act on, we don't publish it.
Check every claim
Before publishing, each number is checked against its source and each sentence is checked against the rules below. Water-treatment language follows WQA guidance: equipment reduces a condition; it does not remove, eliminate or prevent it.
Date it, and keep it current
Articles show their publication date. An updated date appears only after a substantive change, never for cosmetic edits. Pages are reviewed on a schedule and retired with a redirect when a part or procedure is gone.
What We Don't Publish
The lines we hold
Some of these are law, some are WQA practice, and some are simply our lane. An article that crosses one is rewritten or not published.
- Health or contaminant-removal claims, including PFAS, lead, chromium, bacteria and viruses.
- Certification claims for any model until that model is listed.
- Income, revenue, margin or time-to-first-sale figures for a dealership.
- Well-water treatment. Aquonyx systems are built for city (municipal) water.
- Advice for homeowners. Aquonyx sells through independent dealers and writes for them.
Corrections
Found something wrong? Tell us.
A wrong number in a sizing article costs a dealer a callback. We would rather hear about it.
Email marketing@aquonyx.com with the article URL and what you believe is wrong. Corrections that change the substance of an article are made in the text and marked with an updated date.
Dealers with a technical question about a specific job should use the contact form so it reaches dealer support rather than the editorial inbox.
Work With the Maker
Talk to us about becoming a dealer
Aquonyx builds city-water treatment systems for independent dealers. You buy from the maker. No fee to become a dealer; start with one pallet.